Last Updated: 09.09.2023
1. General
At Denim Culture, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you have the right to withdraw from your contract within 14 days of receiving your products. This policy outlines the procedures and conditions for returns and refunds.
2. Eligibility for Returns
To be eligible for a return, your item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact. Personalized or customized items may not be eligible for return unless they are faulty.
3. How to Initiate a Return
To initiate a return, please contact our Customer Support team at customer@denim-culture.com. You will be provided with instructions on how to proceed. Make sure to include your order number and a clear description of the reason for the return.
4. Return Shipping
Customers are responsible for the cost of return shipping, except in cases where the return is due to a defective or incorrect item shipped by Denim Culture.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 15 business days.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.
7. Non-Returnable Items
The following items are generally non-returnable:
Personalized or customized items (unless faulty)
Gift cards
8. Contact Information
If you have any questions or need further assistance regarding our Right of Withdrawal (Return) Policy, please contact our Customer Support team at customer@denim-culture.com
9. Changes to this Policy
Denim Culture reserves the right to amend this Right of Withdrawal (Return) Policy at any time. Any changes will be posted on our website.